This is what you asked for, Jim. Not a customer website — internal ops intelligence. Account health, churn prediction, RSR coaching, route briefings. The Cincinnati market is scoped as a live pilot. One branch. Real workflows. Measurable churn impact.
In Cintas's Rental division. Every year. Service Shield catches complaints 48 hours earlier. Route Intel makes RSRs smarter before they knock. Rep Coaching tells managers what's happening before it shows up in attrition reports.
Each capability stands alone. Together, they give branch managers and RSRs a 48-hour lead on every account that's about to walk.
Real-time account health monitoring. Complaint detection at the branch level — every interaction scored, every at-risk account flagged before the customer calls to cancel.
AI-generated RSR briefings before every route. Account health, open issues, upsell flags, cross-sell opportunities — on their phone at 6am before the truck leaves.
"This account has a 72% probability of canceling in the next 90 days." The model that makes the revenue math real — with contributing factors per account and days-to-action estimates.
Weekly summaries for every RSR. Top at-risk accounts, complaint themes, suggested talking points. Synthesized coaching for branch managers — pattern detection before the team meeting.
Before the truck leaves, every driver gets a briefing: account health, open issues, upsell flags, complaint history. The Cincinnati pilot covers Routes 7, 9, and 15.
Every inbound signal — call, chat, complaint, positive mention — scored in real time. Branch managers see this on their dashboard by 7am.
Designed to layer on top of your existing Salesforce CRM, SAP ERP (GCP), and RSR mobile workflows. No rip-and-replace. No 18-month implementation.
90 days. One Cincinnati branch. Measurable churn impact with before-and-after reporting. If the model doesn't move the needle, you don't pay for the next phase.