500
Accounts Monitored
Real-time · Cincinnati Branch
8
Active Complaints
3 critical · 5 elevated
12
Churn Risk Flags
Detected last 7 days
7.4
Avg Health Score
Out of 10 · Up 0.3 pts

Complaint Intelligence Feed

Classified · Prioritized · Actionable

Try Service Shield Live

Paste any complaint or feedback — AI classifies it in real time.

PII removed before processing · Zero data retention

Spotlight: Accounts Needing Attention

Ranked by complaint severity + churn risk

How Service Shield Works

1. Complaint text arrives from RSR app, customer portal, or call transcripts
2. PII is stripped before AI processing — names, addresses, phones removed
3. Claude classifies category, scores sentiment 1–10, and flags churn signals
4. RSR or branch manager receives a prioritized action within 5 minutes